Young people in OOHC
Children and young people in out-of-home care needing emergency or planned placement support.
Approved SSRC Provider · CGVA0770
Specialised Substitute Residential Care in Sydney & NSW.
Safe, structured residential support for children and young people when they need it most — delivered with care, consistency, and a deep commitment to child-safe practice.
What is SSRC?
A safe, structured alternative when home isn't an option right now.
Specialised Substitute Residential Care (SSRC) provides short to medium-term residential support for children and young people whose family or usual care arrangements have been temporarily disrupted. It bridges the gap between crisis and longer-term planning — giving young people a stable, supportive environment while case planning continues.
As an Approved SSRC Provider (CGVA0770), Your Story Community Supports delivers placements across Sydney and Greater NSW with experienced, vetted staff, trauma-informed practice, and 24/7 supervision tailored to each young person's needs.
Who we support
Designed for children and young people in transition.
Complex behavioural needs
Young people requiring high-intensity supervision and therapeutic, consistent boundaries.
Disability & high-support needs
Participants with NDIS plans needing specialised residential care alongside daily support.
Crisis & emergency placement
Rapid response when a safe, supervised environment is needed at short notice.
Step-down from acute care
Structured transition from hospital, mental health, or restrictive settings back into community.
Family reunification support
Stable interim care while case plans, assessments, and reunification work continues.
What we provide
Wrap-around support — not just a roof.
- Safe, age-appropriate residential accommodation
- Experienced, screened and trained support workers
- 24/7 active supervision and overnight care
- Personal care, meals, transport, and life-skills support
- Coordination with caseworkers, therapists, schools and families
- Clear daily routines, behaviour support plans, and incident reporting
- Cultural safety and individual identity respected at all times
Child-safe by design
We adhere to the National Child Safe Standards.
Every part of our SSRC service is designed around the safety, voice, and wellbeing of children and young people. We embed the 10 National Principles for Child Safe Organisations into our policies, training, recruitment, and day-to-day practice.
Safety is paramount
Child safety and wellbeing is embedded in our leadership, governance and culture.
Children's voices heard
Young people are informed of their rights, listened to, and taken seriously.
Families & community
Families and communities are informed and involved in promoting child safety.
Equity & diversity
Equity is upheld and the diverse needs of every child are respected.
Suitable, screened staff
All staff hold a Working with Children Check, NDIS Worker Screening, and ongoing training.
Trauma-informed practice
Our team is trained in child-safe, trauma-informed and therapeutic care.
Reporting & response
Clear, accessible processes for raising and responding to complaints and concerns.
Continuous review
We regularly review and improve our child-safe policies, practices and environments.
Referral & intake
Fast, safe, and responsive.
- 01
Submit referral
Send through your enquiry with as much background as possible.
- 02
Risk & needs review
Our team reviews suitability, support needs, and safeguards.
- 03
Placement matching
We match the right home, staff team, and care plan.
- 04
Care begins
Structured, supervised placement starts with daily reporting.
Need an SSRC placement in Sydney or NSW?
We respond to every referral within 24–48 hours, and faster in crisis.